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Mathieu Serres

I love what I do, that's why I do it well.

lead by example
never let go an action
do it now
give chances & help
have no limit
Mathieu Serres
Casablanca Morocco
Professional Status
Open to opportunities
About Me
Program Manager, experienced in team management (up to 100 FTE) & complex project management (up to 3'000 PDs).

Financial background and experience working with (private) banks, in different countries.
  • Account Manager for a program generating 5M€ of revenue/year
  • Responsible for up to 100 head counts, divided into 15 teams
  • Client management, with delivery (quality and profit) targets
  • Supervision of both front and back office teams
  • Program Management with both waterfall and Agile teams
  • Contract Management, for fixed price and time & material projects
  • Recruitment, staffing, and career management
  • Program Management System implementation
  • Setting-up processes and tools to allow the delivery of a 7 years contract, which main scope is to take over the IT division of a large private bank in Switzerland (300 IT FTEs)
  • The main goals of this contract are to bring innovation (both for digitalisation and security) & to reduce IT costs (by off-shoring and increasing productivity)
  • ADM Project Manager, yearly production 1.5M€, supervising 35 team members (Casablanca & Lille). In short: making sure milestones of application enhancement are delivered in time and with the required quality, while the project gross profit is increasing.
  • Responsibilities: green SLAs, good GP, matching Staff, happy Client & team members.
  • PMO Global Delivery Leader (20 members' teams), Banking industry. Total size of the project: 300 members Offshore (Morocco & Romania) & 50 members Onshore (Paris & Lille).
  • Project Financial Officer
    4.5M€ Revenue per Quarter to Forecast with mandatory Business Operation/management control
  • Delivery Manager
    -Insure the project compliance to client and IBM audit requirements
    -Guarantee the reliability of financial forecasts and explain variances
    -Standardize and automate processes, methods and tools
  • The main goals of my intervention on this project were:
    -Improve project GP through different action plans (operational, financial, etc.)
    -Improve financial forecasts by defining clear processes and deploying the necessary tools within the PM team
    -Recruit and train a stronger PMO team Offshore to reduce the Onshore management team size
  • Application Development & Maintenance Junior Project Manager – Banking industry, task planning and controlling, client interface, team management
  • Involved in Business Operations on a 33M€ contract: forecast, invoicing orders & gap analysis
  • PM role on multiple sub-project of this contract: resources planning, SLAs and revenues & costs management, production control and future opportunities financial previsions
  • After-sales follow-up on customers, from the service request until an engineer’s intervention
  • Link between customers and field engineers for France, Switzerland and Belgium
  • Administrative: ordering spare-parts (SAP), monitoring calls, prioritizing interventions, etc.
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  • Project Management: Design of training programs for Supermarket's new employees.
    The project: 6 weeks of training, 45 people to hire and train (200 candidates), 30.000€ budget, 7 trainers to select and hire, logistic (places and rooms for interviews and training)
  • Consulting projects:
    Diagnostics, analysis and setup of action plans for gender professional parity.
  • Employee training, specialized in Drive-Through Supermarket. The concept: "Shop online & drive to your supermarket to pick up your order" is a great success in France.
    Around 200 people trained
  • Training of disabled workers:
    Study of the best practices related to the installation of a CRM/ERP and training of consultants and disabled employees.
  • Skill training provided on “How to behave in a professional environment”: comportment, communication, etc.
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  • English classes to an audience aged from 18 to 24 years old. Participants left the school system years earlier in order to meet the urgent needs of their families, they now wish to graduate.
  • Computer training (Excel, Word, PowerPoint...) for youth aged from 12 to 22 years old.
  • Mathematics courses to children with learning difficulties ages 5 to 10.
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  • Manage a team of ten people to ensure the sustainability of the structure over the long term.
  • Define a long-term strategy.
  • Develop a commercial activity, promote its image, both among students as among professionals (corporate groups, companies and independent).
  • Ensure the smooth running of projects made by the students we enrolled.
  • Results of the year: 15 new customers, 30 students enrolled, 10-fold increase of turnover: 15,000€
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  • Customer’s portfolio management: debt settlement plans for customers in an irregular situation
  • Headquarters staff training following a change in the national bank information system
  • Study on how to manage changes in a company.
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MBA in Finance

European University Business School

October 2013 to July 2014
3.9/4 GPA - Summa cum Laude (with the highest honor)
This MBA in Global Banking & Finance offers courses relating to the financial organization, operations and problems of the economy at large.
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1st degree of Master in Management Consulting

Justus-Liebig Universität Giessen - Germany

September 2011 to July 2012
One year, with a specialization in business communication and relations.
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  • French - Native language
  • English - Fluent
  • Romanian - Fluent
  • German - A2, understanding and beginner level talk
  • Spanish - A2, understanding and beginner level talk
  • Team Management
  • Project Management
  • Leadership
  • IT Management
  • Finance & Budgeting
  • Intercultural Communication
  • Piano
  • Poker
  • Darts
  • Chess
  • Kung-Fu
  • Gym
  • Basket-ball
  • Freediving
  • Jogging
  • Snowboard